Just a quick posting to tell you that we've replaced our "North America: North" server. It's been giving us problems of late so we decided the best solution was to retire it. The new server is on the East Coast and we're pretty happy about that -- we now have servers on the West Coast, East Coast, and in the middle of North America.
It was a performance issue that finally caused us to make this decision. It had degrading to the point where the results from our VoIP testing was compromised. We found ourselves spending time diagnosing the issues and making little changes here and there to work around the problems. In the end, we're happy to rid ourselves of that headache.
We have automatically updated all VoIP tests to use the East server if they were using the North server previously.